FAQ's

Booking my tickets

• Which trains can I book?
• What happens if I haven’t received my tickets?
• Can I book a seat?
• Can seniors get any discounts or special fares?
• Do I need to print my tickets?
• Can I register to book on your website?
• What should I do if I haven’t received my tickets in more than 24 hours?
• How do I find the best prices?
• How can I book a train ticket?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Where is my booking confirmation email?
• Is it worth to wait and book my tickets together?
• What travel insurance do we offer and how do I make a claim?
• How will I receive my tickets?
• Which are the advantages of booking flexible tickets?
• Can I book my tickets by phone?
• Can I book bus tickets using your website?
• What happens if I lose my tickets?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• What should I do if I get the “no solution” screen?
• Can I book ferry tickets using your website?
• How can I change the language on the website?
• Why should I book with RailClick?
• Can we get a special price if we are a group?
• When do cheap tickets become available?

  Availability of cheap tickets may vary from one railway to another.

  Learn more about each carrier's booking terms:

  When should I book Trenitalia Tickets? 

  When should I book Renfe Tickets?

  When should I book Deutsche Bahn Tickets? 

  When should I book SNCF Tickets?

  When should I book Eurostar Tickets? 

  When should I book Thalys Tickets? 

  When should I book SBB Tickets? 

  When should I book ÖBB Tickets? 

• How do I change my personal details?
• How can I receive my tickets if I have entered the wrong email address?