Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund if my train is canceled?

• How can I cancel my ticket?

  You can cancel your tickets by clicking on the cancellation link in the confirmation mail.

  We will then check the fare conditions and if the fare is refundable, we'll proceed to make the refund to the original account the tickets were purchased with.

  Learn about each carrier's refund terms:

  • Trenitalia cancellation policy
  • Renfe cancellation policy
  • Deutsche Bahn cancellation policy
  • SNCF cancellation policy
  • Eurostar cancellation policy
  • SBB cancellation policy
  • ÖBB cancellation policy
  • SNCB cancellation policy
  • NS cancellation policy
  • Iryo cancellation policy
  • České dráhy (ČD) cancellation policy
  • Dänische Staatsbahnen (DSB) cancellation policy
• How can I change my seat reservation?
• How can I change my ticket?
• How long does it take to receive a refund?
• What happens if I miss my connection due to a delay?
• What happens if I miss my train?
• What should I do if there is a strike?