Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my RailClick ticket?

• Will RailClick compensate me if my train is delayed?

  Many of the train companies we work with will compensate you if your train is delayed for more than 60 minutes.

  Why you may not receive compensation:

  • If your train was cancelled and you did not travel, please see "How can I get a refund for delayed or cancelled train?" for information on requesting a refund.
  • If your delay was caused by a planned disruption or the use of an emergency timetable, compensation is not available.
  • You may not be compensated for delays caused by factors beyond the rail industry's control. However, each company's policy may differ, so it's best to check with them directly.

  To learn more, click on the Railway Company link below. If you're not sure who your Railway is, check your ticket details.

  Learn more about each carrier's terms:

  • Trenitalia
  • Renfe
  • Deutsche Bahn
  • SNCF
  • Eurostar
  • SBB
  • ÖBB
  • SNCB
  • NS
• Do I get a refund from RailClick if my train is canceled?
• How can I cancel my RailClick ticket?
• How can I change my seat reservation with RailClick?
• How can I change my RailClick ticket?
• How long does it take to receive a refund from RailClick?
• What happens if I miss my connection due to a delay with RailClick?
• What happens if I miss my RailClick train?
• What should I do if there is a strike with RailClick?