常见问题

Booking my tickets

• Which trains can I book?
• What happens if I haven’t received my tickets?
• Can I book a seat?
• Can seniors get any discounts or special fares?
• Do I need to print my tickets?
• Can I register to book on your website?
• What should I do if I haven’t received my tickets in more than 24 hours?
• How do I find the best prices?
• How can I book a train ticket?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Where is my booking confirmation email?

  The booking confirmation will be sent to the inbox of the email address you provided as a contact method. 

  Once you've found the email, the tickets will be attached but if you can't find it, check your spam folder and if it's not there, please contact us through the contact form.

• Is it worth to wait and book my tickets together?
• What travel insurance do we offer and how do I make a claim?
• How will I receive my tickets?
• Which are the advantages of booking flexible tickets?
• Can I book my tickets by phone?
• Can I book bus tickets using your website?
• What happens if I lose my tickets?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• What should I do if I get the “no solution” screen?
• Can I book ferry tickets using your website?
• How can I change the language on the website?
• Why should I book with RailClick?
• Can we get a special price if we are a group?
• When do cheap tickets become available?
• How do I change my personal details?
• How can I receive my tickets if I have entered the wrong email address?