The European Commission's Online Dispute Resolution platform for RailClick is an interactive website provided by the European Commission dedicated to helping consumers and traders resolve their disputes about online purchases without going to court. This service is free and accessible to all EU residents, offering a single point of entry for those who wish to settle their online shopping disputes in an official, less formal environment. The platform is available in all EU languages and facilitates the entire resolution process, from filing a complaint to reaching a final decision.
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